FREQUENTLY ASKED QUESTIONS - ow-watch

FREQUENTLY ASKED QUESTIONS

How much does insured shipping cost for my region?

The price of our watches includes free worldwide insured FedEx delivery. All prices include delivery, import taxes, customs duties, customs clearance fees, VAT, and handling charges.

How much do Ollech & Wajs models cost?

The price of our watches includes all related purchase costs (taxes and shipping). You can find all our prices on our website in the WATCHES section. Please note that by default, our prices are shown in our national currency, the Swiss Franc. However, you can view the prices in several other national currencies using the onsite currency converter in the header menu. The prices indicated in other currencies other than Swiss Franc by our converter is indicative only. As a Swiss company, we can only bill clients in Swiss Franc. The transaction exchange rate on checkout may also vary between different payment providers.

How can I propose a collaboration with Ollech & Wajs Zürich?

We thank you for noticing our brand and wishing to initiate a collaboration with us. Whether you are a potential brand ambassador or a blogger interested in reviewing our models, you can send us a request using the contact form on our website. We try to address all requests promptly. However, being a small organization with limited time and resources to dedicate to such submissions, we hope for your understanding if we cannot get back to you with a satisfying answer.

How can I get a printed copy of your watch catalog sent to my postal address?

To limit our paper waste, we do not print paper catalogues. All information about our products is available on our Website.

How can I have an OW watch made to my specifications ?

We are not equipped to satisfy customisation demands. If you are interested in issuing a small series of limited edition watches, please contact us at shop@ow-watch.ch

How can I purchase a new strap for my watch? 

We do not sell replacement straps on our website. However, you may contact our closest distributor with your enquiry.

Where can I find information about my order?

For all enquires regarding ongoing orders, your payment, refunds, and delivery times, please contact our logistics manager by email at shop@ow-watch.ch

How can I get support for my vintage Ollech & Wajs watch?

Ollech & Wajs Zürich has manufactured a great number of models since its foundation, making finding certain spare parts for our rarest models challenging. However, you can email us at shop@ow-watch.ch with all question related to your vintage Ollech & Wajs watch, and we will work with you to help you find a solution. Most of our historical models have been assembled with robust and well-known movements, making them more serviceable and resilient to technological evolutions in the watch industry.

Where can I find information about, or authenticate a vintage Ollech & Wajs watch?

The Ollech & Wajs Zürich pantheon includes many rare models. You can email us at shop@ow-watch.ch with your request to authenticate a vintage or modern Ollech & Wajs model. We have ourselves noticed a number of non-original Ollech & Wajs watches, assembled from diverse non-authentic parts, and sold on the internet as authentic. So we do recommend that you contact us when buying a vintage watch from a non-reputable seller. Your request should include images, information, URL links, and all other content that may be relevant to authenticate the watch.

Does the warranty on my pre 2018 new old stock Ollech & Wajs watch still applies?

Yes, we will respond to O&W warranties for all pre 2018 "NOS" Ollech & Wajs watches purchased at authorised Ollech & Wajs distributors, and for warranties of up to 24 months. The watch must respect our general warranty conditions. Each case will be considered individually, and each watch shall be examined by our services to confirm the validity of the warranty claim. The watch should be sent in to us in its original packaging, with its original purchase invoice, and at the charge of the customer. To initiate your warranty claim, please contact us by email at shop@ow-watch.ch 

Where can I find the technical specifications and dimensions of Ollech & Wajs models?

You can find all the technical specifications, functionalities and dimensions of our watch on each page of our models. If you find that some information is missing, please let us know via our contact form or by email at shop@ow-watch.ch

Where are Ollech & Wajs watches made?

Our watches are all hand-assembled in the Swiss Jura by expert watchmakers. We pride ourselves in using high-quality movements and watch parts, and sourcing as much as possible from the Swiss industry to achieve more than 90% of Swiss made on all of our models.

Who are the founders of Ollech & Wajs Zürich?

Ollech & Wajs Zürich was founded by Joseph Ollech and Albert Wajs in 1956 in Zürich, Switzerland. Joseph Ollech, a trained watchmaker, and Albert Wajs, the entrepreneur, partnered to open a luxury watch shop. They first distributed the Breitling and Omega brands, before launching their own brand: OWZ Ollech & Wajs Zürich.

Where can I read about the history of Ollech & Wajs Zürich?

You can download our latest press dossier, as well as find links to Ollech & Wajs stories here.